How to order samples from XIANG RUI?

The way to process sample order is: we will issue proforma invoice (P/I) immediately after receiving buyer’s order request, once PI confirmed then pay according to the payment terms, we will send out samples in 7 working days after we received payment.

What XIANG RUI will do if buyer found the sample is inferior quality?

XIANG RUI guarantee good quality LED light, you can refund if the samples failed or found to be inferior quality.

How to pay XIANG RUI?

For small order (less than US$1000) or sample order, please pay us via Western Union.

For large orders, we would like to recommend T/T; Other payment need discussing.

Is it safe to buy LED light from XIANG RUI?

We accept on-sit visit and pre-shipment inspection, customer can assign the 3rd party (like SGS/Intertek/BV) to check the quality during order production.

All our products have a 2-year warranty at least.

How XIANG RUI control agreed lead time?

Once order confirmed, we will prepare ORDER MEMO for you to confirm all the packing details such as label, color box, carton, use manual to make sure all the material can be placed at once

Does XIANGRUI accept OEM orders?

We have rich OEM experience in LED lights.

How to ship your order?

Usually ship small order by air or by international couriers for your option, such as DHL, FedEx, UPS and China EMS.

If you already have account with DHL, UPS or other couriers, you can advise us in advance and we can send the goods under your account.

Large orders usually ship by sea. Special request of shipment also is acceptable.

How to track your order during shipment?

For small order shipped by international courier (UPS/DHL/FedEx/EMS), we will send you tracking No. after samples went out, you can check the order status on courier’s website. For Large orders shipped by sea, you can check with your shipping agent.